FAQs

SHIPPING METHOD

 

HOW DO YOU SHIP AND WHAT IS THE PRICING?

We ship worldwide including Europe, USA, Asia and Australia. With Coowesome all your order are Free Shipping WorldWide.

 

HOW DO YOU SHIP? 

We ship orders oversea by mail service.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrived at your country.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping to the US and 20-25 business days for international shipping.

 

HOW CAN I TRACK MY ORDER?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

 

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

 

PAYMENT

 

HOW CAN I PAY FOR MY ORDER?

We offer safe shopping and accept payment via Paypal, Stripe, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order

 

WHICH CURRENCY ARE YOU USING IN COOWESOME?

Our products are set in US Dollar. But our system will automatically convert it for you, don't worry!

 

ORDER

 

HOW TO PLACE AN ORDER? 

Choose products that you love, then click "Add to cart" and "Check out".

Then fill in your information and pay.

That's it! Very easy.

  

HOW CAN I MODIFY MY ORDER?

Please note that we are only able to make change to your order if it has not been fulfilled yet. If you want to change anything in your order, like shipping address, please contact us via email info@coowesome.com within 24 hours after placing your order. 

 

DEFECTIVE/DAMAGED ITEMS

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.

If you received a defective/damaged item, please kindly contact us by sending an email to info@coowesome.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem. 

There are 2 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund. Please be informed that you can only choose 1 of 2 options above, and it is the final solution for your request.